My sister's Windows 7 laptop has been failing to boot recently. She says the only new thing she's done is use the NowTV site which she says doesn't download anything. However the laptop now acts strangely to the point I can't get into it to run the scanners...
- Windows Error Recovery
- Start Windows Normally - The 4 sections of the Starting Windows logo come together but freeze as they connect. After a minute there's a flash of Blue Screen (can't tell what it says) and it restarts.
- Launch Startup Repair (recommended) - Windows loads files, seems to startup normally, a low resolution screen then it switches to the standard resolution... the mouse can move but 5 minutes later the screen hasn't progressed.
- F8 Menu
- Repair Your Computer - Loads files, then does the same thing as the Launch Startup Repair. Seems they're the same thing with different names...
- Safe Mode - Loads files until it reaches avgidsha.sys (I don't know if it loads the files in a specific order, but the 3 before it are avyrkx64, avgloga, and avgmfx64. All .sys files. After a minute frozen there it gets a quick blue screen and it restarts again.
- Last Known Good Configuration (advanced) - I didn't see this before I started this post. The Starting Windows logo is pulsing now unlike before but still restarts after 1 minute, no blue screen.
- Directory Services Restore Mode - Loads the same files as Safe Mode, but this time goes to another screen then a minute later restarts:
Quote:
Microsoft Windows Version 6.1 (Build 7601: Service Pack 1)
4 System processors [3894 MB Memory] MultiProcessor Kernel
The system is booting in safemode - Directory Services Repair