I have a lap top I would like some help getting back up to speed.
I had AVG2012 and the antivirus was perminantly disabled. I could not reenable it.
Jobs done so far..
1, Uninstalled AVG2012
2, installed & run CCleaner
3, Uninstalled pretty much every program
4, Disabled or deleted pretty much every startup process
5, Installed AVG2013
I assumed this should make it back as good as new
Still really slow to load and ie takes ages to respond.
I Have 2gb RAM which I think is enough as the laptop is only used for internet and homework.
Normally runs under 1gb usage.
attempted to run COMBOFIX but it hung at stage 4.
I have vista boot disk (both the Vista PRO & a upgrade anytime one) However the CD-KEY on the sticker is hard to read. I could reinstall but I'm worried I will get a couple of digits wrong and not be able to get my system back.
Not sure if its possible but is there a way of getting the licence key from the registry?
Or maybe a Microsoft - "check my licence key is valid site?" I have most of the key but my wife and I disagree on about 5 characters - not sure of the possible combinations but it think its probably 32 different combinations - which could be a nightmare.
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16457
Run by opq at 20:25:31 on 2013-02-11
Microsoft® Windows Vista Home Premium 6.0.6002.2.1252.44.1033.18.2037.852 [GMT 0:00]
.
AV: AVG Anti-Virus Free Edition 2013 *Disabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG Anti-Virus Free Edition 2013 *Disabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\AVG\AVG2013\avgwdsvc.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\System32\alg.exe
C:\Windows\System32\wpcumi.exe
C:\Program Files\AVG\AVG2013\avgui.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files\AVG\AVG2013\avgcfgex.exe
C:\Windows\Explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_257_ActiveX.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.co.uk/
dURLSearchHooks: {A3BC75A2-1F87-4686-AA43-5347D756017C} - <orphaned>
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - <orphaned>
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - c:\program files\windows live\companion\companioncore.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - c:\program files\microsoft office\office14\URLREDIR.DLL
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
mRun: [WPCUMI] c:\windows\system32\WpcUmi.exe
mRun: [AVG_UI] "c:\program files\avg\avg2013\avgui.exe" /TRAYONLY
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\micros~2\office14\ONBttnIE.dll/105
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - c:\program files\windows live\companion\companioncore.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
LSP: c:\windows\system32\wpclsp.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: NameServer = 194.168.4.100 194.168.8.100
TCP: Interfaces\{BB74E469-FFE0-4149-B8EE-5AA57BFF83A5} : DHCPNameServer = 194.168.4.100 194.168.8.100
TCP: Interfaces\{CAE8ADED-2D01-4DD5-8268-2577B631512E} : DHCPNameServer = 194.168.4.100 194.168.8.100
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
Notify: igfxcui - igfxdev.dll
LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\24.0.1312.57\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
============= SERVICES / DRIVERS ===============
.
R0 Avglogx;AVG Logging Driver;c:\windows\system32\drivers\avglogx.sys [2012-9-21 177376]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2010-2-11 21504]
RUnknown AVGIDSDriver;AVGIDSDriver; [x]
RUnknown Avgldx86;Avgldx86; [x]
RUnknown Avgmfx86;Avgmfx86; [x]
RUnknown Avgrkx86;Avgrkx86; [x]
RUnknown Avgtdix;Avgtdix; [x]
RUnknown avgwd;avgwd; [x]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr.sys [2011-2-8 39272]
S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2011-5-13 1492840]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
SUnknown AVGIDSAgent;AVGIDSAgent; [x]
.
=============== Created Last 30 ================
.
2013-02-11 19:53:54 -------- d-sh--w- C:\$RECYCLE.BIN
2013-02-11 19:49:26 -------- d-s---w- C:\ComboFix
2013-02-11 19:44:48 5030592 ------r- C:\ComboFix.exe
2013-02-10 21:56:32 -------- d-----w- c:\users\opq\appdata\roaming\AVG2013
2013-02-10 21:55:25 -------- d-----w- c:\users\opq\appdata\roaming\TuneUp Software
2013-02-10 21:54:40 -------- d-----w- c:\programdata\AVG2013
2013-02-10 21:49:55 -------- d-----w- c:\users\opq\appdata\local\MFAData
2013-02-10 21:49:55 -------- d-----w- c:\users\opq\appdata\local\Avg2013
.
==================== Find3M ====================
.
2012-12-16 13:12:54 34304 ----a-w- c:\windows\system32\atmlib.dll
2012-12-16 10:50:29 293376 ----a-w- c:\windows\system32\atmfd.dll
2012-11-23 01:35:53 2048000 ----a-w- c:\windows\system32\win32k.sys
2012-11-20 04:22:50 204288 ----a-w- c:\windows\system32\ncrypt.dll
2012-11-14 02:09:22 1800704 ----a-w- c:\windows\system32\jscript9.dll
2012-11-14 01:58:15 1427968 ----a-w- c:\windows\system32\inetcpl.cpl
2012-11-14 01:57:37 1129472 ----a-w- c:\windows\system32\wininet.dll
2012-11-14 01:49:25 142848 ----a-w- c:\windows\system32\ieUnatt.exe
2012-11-14 01:48:27 420864 ----a-w- c:\windows\system32\vbscript.dll
2012-11-14 01:44:42 2382848 ----a-w- c:\windows\system32\mshtml.tlb
.
============= FINISH: 20:25:54.82 ===============
I had AVG2012 and the antivirus was perminantly disabled. I could not reenable it.
Jobs done so far..
1, Uninstalled AVG2012
2, installed & run CCleaner
3, Uninstalled pretty much every program
4, Disabled or deleted pretty much every startup process
5, Installed AVG2013
I assumed this should make it back as good as new
Still really slow to load and ie takes ages to respond.
I Have 2gb RAM which I think is enough as the laptop is only used for internet and homework.
Normally runs under 1gb usage.
attempted to run COMBOFIX but it hung at stage 4.
I have vista boot disk (both the Vista PRO & a upgrade anytime one) However the CD-KEY on the sticker is hard to read. I could reinstall but I'm worried I will get a couple of digits wrong and not be able to get my system back.
Not sure if its possible but is there a way of getting the licence key from the registry?
Or maybe a Microsoft - "check my licence key is valid site?" I have most of the key but my wife and I disagree on about 5 characters - not sure of the possible combinations but it think its probably 32 different combinations - which could be a nightmare.
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16457
Run by opq at 20:25:31 on 2013-02-11
Microsoft® Windows Vista Home Premium 6.0.6002.2.1252.44.1033.18.2037.852 [GMT 0:00]
.
AV: AVG Anti-Virus Free Edition 2013 *Disabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG Anti-Virus Free Edition 2013 *Disabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\AVG\AVG2013\avgwdsvc.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\System32\alg.exe
C:\Windows\System32\wpcumi.exe
C:\Program Files\AVG\AVG2013\avgui.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files\AVG\AVG2013\avgcfgex.exe
C:\Windows\Explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_257_ActiveX.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.co.uk/
dURLSearchHooks: {A3BC75A2-1F87-4686-AA43-5347D756017C} - <orphaned>
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - <orphaned>
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - c:\program files\windows live\companion\companioncore.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - c:\program files\microsoft office\office14\URLREDIR.DLL
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
mRun: [WPCUMI] c:\windows\system32\WpcUmi.exe
mRun: [AVG_UI] "c:\program files\avg\avg2013\avgui.exe" /TRAYONLY
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\micros~2\office14\ONBttnIE.dll/105
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - c:\program files\windows live\companion\companioncore.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
LSP: c:\windows\system32\wpclsp.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: NameServer = 194.168.4.100 194.168.8.100
TCP: Interfaces\{BB74E469-FFE0-4149-B8EE-5AA57BFF83A5} : DHCPNameServer = 194.168.4.100 194.168.8.100
TCP: Interfaces\{CAE8ADED-2D01-4DD5-8268-2577B631512E} : DHCPNameServer = 194.168.4.100 194.168.8.100
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
Notify: igfxcui - igfxdev.dll
LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\24.0.1312.57\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
============= SERVICES / DRIVERS ===============
.
R0 Avglogx;AVG Logging Driver;c:\windows\system32\drivers\avglogx.sys [2012-9-21 177376]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2010-2-11 21504]
RUnknown AVGIDSDriver;AVGIDSDriver; [x]
RUnknown Avgldx86;Avgldx86; [x]
RUnknown Avgmfx86;Avgmfx86; [x]
RUnknown Avgrkx86;Avgrkx86; [x]
RUnknown Avgtdix;Avgtdix; [x]
RUnknown avgwd;avgwd; [x]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr.sys [2011-2-8 39272]
S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2011-5-13 1492840]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
SUnknown AVGIDSAgent;AVGIDSAgent; [x]
.
=============== Created Last 30 ================
.
2013-02-11 19:53:54 -------- d-sh--w- C:\$RECYCLE.BIN
2013-02-11 19:49:26 -------- d-s---w- C:\ComboFix
2013-02-11 19:44:48 5030592 ------r- C:\ComboFix.exe
2013-02-10 21:56:32 -------- d-----w- c:\users\opq\appdata\roaming\AVG2013
2013-02-10 21:55:25 -------- d-----w- c:\users\opq\appdata\roaming\TuneUp Software
2013-02-10 21:54:40 -------- d-----w- c:\programdata\AVG2013
2013-02-10 21:49:55 -------- d-----w- c:\users\opq\appdata\local\MFAData
2013-02-10 21:49:55 -------- d-----w- c:\users\opq\appdata\local\Avg2013
.
==================== Find3M ====================
.
2012-12-16 13:12:54 34304 ----a-w- c:\windows\system32\atmlib.dll
2012-12-16 10:50:29 293376 ----a-w- c:\windows\system32\atmfd.dll
2012-11-23 01:35:53 2048000 ----a-w- c:\windows\system32\win32k.sys
2012-11-20 04:22:50 204288 ----a-w- c:\windows\system32\ncrypt.dll
2012-11-14 02:09:22 1800704 ----a-w- c:\windows\system32\jscript9.dll
2012-11-14 01:58:15 1427968 ----a-w- c:\windows\system32\inetcpl.cpl
2012-11-14 01:57:37 1129472 ----a-w- c:\windows\system32\wininet.dll
2012-11-14 01:49:25 142848 ----a-w- c:\windows\system32\ieUnatt.exe
2012-11-14 01:48:27 420864 ----a-w- c:\windows\system32\vbscript.dll
2012-11-14 01:44:42 2382848 ----a-w- c:\windows\system32\mshtml.tlb
.
============= FINISH: 20:25:54.82 ===============