Hey Guys,
I have pictures of the virus below. My bf didnt have a anti-virus software for months, I know, so stupid. Anyway his computer started running super slow our of nowhere, I have cleaned up his computer once before and it ran fast after clean install and I was able to delete windows.old folder with no problems, but this time it did not, it was still as slow even thought I deleted many unnecessary games/applications.
When you do a clean install, it saved all your stuff in windows.old folder. I went to C: drive to remove it, but as I tried to delete it (previous time it let me, this time it was locked) the screen went black with gray graphics and a couple smiley faces, see below picture (I was able to snap a pic with my phone):
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So the windows.old folder looked like it was deleted because it dissapeared, I went to trash just to make sure and it was not there but it was not there so I went to folder options and unhid all the folders, and there it was on C:drive all hidden. I took ownership of all folders and started deleting them, it deleted everything except macromedia flash player folder (I think that is where the virus is).
I downloaded several anti virus scanning software including Microsoft Security Essentials, and Kavinsky (sorry dont remember exact name, but it top for windows). Neither of those detected it.
Anyway I gave up on it and went to bed, the next day I went back on computer and decided to retry deleting the folder, the windows.old folder completely dissapeared, I re-hid and un-hid all folders and it didnt show up anywhere, I did search, and used command promt to search for it (see below picture):
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I than used a data destroyer software, none of them would work except HDMM (I think that the name), it said it wiped my disk but it did not. It told me to format my disk. So I input my windows 7 disk and went to install, than to advanced options to try and format the C: drive, but it would not let me click on it, so I decided to retry clean install.
Towards the end of installation the computer went black with the same graphics and smiley faces as before, it did it for only a second though. I set up windows 7 and went to C:drive to look for windows.old and it was not there, I unhid everything and still not there. I did command promt search and its nowhere to be found, but while I attempted the search the computer went black with graphics again...
The memory is showing 74GB now, instead of 32GB it was after last clean install (and after I deleted unecessary crap)...I dont have multiple drives/installations, I checked to be sure, basically all the old files are still on the hard drive hidden in the windows.old folder :(
I have tried everything...I know its in the windows.old folder, I am sure in that macromedia flash player folder since its the only one that refused to delete even though I took ownership over it.
SO the virus is hiding it, I dont know how to unhide/refind it and how to get rid of it since it wont even allow me to reformat and no software can detect it....
Any help would be much appreciated. Thank you!
Computer Specs:
Toshiba Satellite A135-S4666
Windows 7 32 bit
516MB RAM
1.73GHz
I have pictures of the virus below. My bf didnt have a anti-virus software for months, I know, so stupid. Anyway his computer started running super slow our of nowhere, I have cleaned up his computer once before and it ran fast after clean install and I was able to delete windows.old folder with no problems, but this time it did not, it was still as slow even thought I deleted many unnecessary games/applications.
When you do a clean install, it saved all your stuff in windows.old folder. I went to C: drive to remove it, but as I tried to delete it (previous time it let me, this time it was locked) the screen went black with gray graphics and a couple smiley faces, see below picture (I was able to snap a pic with my phone):
So the windows.old folder looked like it was deleted because it dissapeared, I went to trash just to make sure and it was not there but it was not there so I went to folder options and unhid all the folders, and there it was on C:drive all hidden. I took ownership of all folders and started deleting them, it deleted everything except macromedia flash player folder (I think that is where the virus is).
I downloaded several anti virus scanning software including Microsoft Security Essentials, and Kavinsky (sorry dont remember exact name, but it top for windows). Neither of those detected it.
Anyway I gave up on it and went to bed, the next day I went back on computer and decided to retry deleting the folder, the windows.old folder completely dissapeared, I re-hid and un-hid all folders and it didnt show up anywhere, I did search, and used command promt to search for it (see below picture):
I than used a data destroyer software, none of them would work except HDMM (I think that the name), it said it wiped my disk but it did not. It told me to format my disk. So I input my windows 7 disk and went to install, than to advanced options to try and format the C: drive, but it would not let me click on it, so I decided to retry clean install.
Towards the end of installation the computer went black with the same graphics and smiley faces as before, it did it for only a second though. I set up windows 7 and went to C:drive to look for windows.old and it was not there, I unhid everything and still not there. I did command promt search and its nowhere to be found, but while I attempted the search the computer went black with graphics again...
The memory is showing 74GB now, instead of 32GB it was after last clean install (and after I deleted unecessary crap)...I dont have multiple drives/installations, I checked to be sure, basically all the old files are still on the hard drive hidden in the windows.old folder :(
I have tried everything...I know its in the windows.old folder, I am sure in that macromedia flash player folder since its the only one that refused to delete even though I took ownership over it.
SO the virus is hiding it, I dont know how to unhide/refind it and how to get rid of it since it wont even allow me to reformat and no software can detect it....
Any help would be much appreciated. Thank you!
Computer Specs:
Toshiba Satellite A135-S4666
Windows 7 32 bit
516MB RAM
1.73GHz