Quantcast
Channel: Tech Support Forum - Virus/Trojan/Spyware Help
Viewing all articles
Browse latest Browse all 2798

Unable to update Avast or Malwarebytes

$
0
0
Hi, my PC is running extremely slow and I'm unable to update my Avast and Malwarebytes. My internet connection is working fine, but Avast reports it can't connect to the server. I'm also unable to close Avast. If I attempt to go to the task manager and end it's process I'm given a message that says access denied. I ran Malwarebytes, it found one threat and removed it, but it made no difference. Here are my logs. Thanks.

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16455
Run by Nick Spangler at 16:00:44 on 2013-05-02
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.2942.1925 [GMT -4:00]
.
AV: Bitdefender Antivirus *Disabled/Outdated* {98CD50CE-5097-4098-9669-6C401FB3969C}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Bitdefender Antispyware *Disabled/Outdated* {23ACB12A-76AD-4F16-ACD9-57326434DC21}
FW: Bitdefender Firewall *Disabled* {A0F6D1EB-1AF8-41C0-BD36-C575E160D1E7}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\nvvsvc.exe
C:\Program Files\Creative\Shared Files\CTAudSvc.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\rundll32.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\ProgramData\BrowserProtect\2.6.1095.52\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserProtect.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Windows\Explorer.EXE
C:\ProgramData\BrowserProtect\2.6.1095.52\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserProtect.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Ideazon\Zboard Software\Driver\ZboardTray.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Ideazon\Zboard Software\Driver\Zboard.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Windows\System32\mobsync.exe
\\?\C:\Windows\system32\wbem\WMIADAP.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k WindowsMobile
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.delta-search.com/?affID=119776&tt=128_cln&babsrc=HP_ss&mntrId=eaab2812000000000000001bb9755862
uSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*Yahoo! SearchBar Home Page
mStart Page = hxxp://websearch.good-results.info/?pid=726&r=2013/02/08&hid=1753818286&lg=EN&cc=US
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*Yahoo! SearchBar Home Page
uProxyServer = hxxp=127.0.0.1:6092
uProxyOverride = <local>;*.local
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*Yahoo!
uURLSearchHooks: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - <orphaned>
uURLSearchHooks: {ce18769b-c7fa-42d2-860d-17c4662c70ad} - <orphaned>
uURLSearchHooks: {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - <orphaned>
mURLSearchHooks: {ce18769b-c7fa-42d2-860d-17c4662c70ad} - <orphaned>
mURLSearchHooks: {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - <orphaned>
BHO: Adobe PDF Reader Link Helper: {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - c:\programdata\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: Yahoo! IE Services Button: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\program files\yahoo!\common\yiesrvc.dll
BHO: CescrtHlpr Object: {64182481-4F71-486b-A045-B233BD0DA8FC} - c:\program files\facemoods.com\facemoods\1.4.8.1\bh\facemoods.dll
BHO: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - c:\program files\avast software\avast\aswWebRepIE.dll
BHO: Babylon IE plugin: {9CFACCB6-2F3F-4177-94EA-0D2B72D384C1} - c:\program files\babylon\babylon-pro\utils\BabylonIEPI.dll
BHO: delta Helper Object: {C1AF5FA5-852C-4C90-812E-A7F75E011D87} - c:\program files\delta\delta\1.8.10.0\bh\delta.dll
BHO: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Yontoo: {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - c:\program files\yontoo layers client\YontooIEClient.dll
TB: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - c:\program files\avast software\avast\aswWebRepIE.dll
TB: Delta Toolbar: {82E1477C-B154-48D3-9891-33D83C26BCD3} - c:\program files\delta\delta\1.8.10.0\deltaTlbr.dll
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Speech Recognition] "c:\windows\speech\common\sapisvr.exe" -SpeechUX -Startup
mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
mRunOnce: [Launcher] c:\windows\sminst\launcher.exe
mExplorerRun: [ZboardTray] "c:\program files\ideazon\zboard software\driver\ZboardTray.exe" /autolaunch
StartupFolder: c:\users\nick spangler\appdata\roaming\microsoft\windows\start menu\programs\startup\CurseClientStartup.ccip
mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: Translate this web page with Babylon - c:\program files\babylon\babylon-pro\utils\BabylonIEPI.dll/ActionTU.htm
IE: Translate with Babylon - c:\program files\babylon\babylon-pro\utils\BabylonIEPI.dll/Action.htm
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\windows\windowsmobile\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\windows\windowsmobile\INetRepl.dll
IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\program files\yahoo!\common\yiesrvc.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {F72841F0-4EF1-4df5-BCE5-B3AC8ACF5478} - c:\program files\babylon\babylon-pro\utils\BabylonIEPI.dll/ActionTU.htm
LSP: mswsock.dll
DPF: {2357B3CF-7F8D-4451-8D81-FD6097610AEE} - hxxp://activex.camfrogweb.com/advanced/2.0.2.3/cfweb_activex.camfrogweb.com-advanced-2.0.2.3_instmodule.exe
DPF: {6C269571-C6D7-4818-BCA4-32A035E8C884} - hxxp://ccfiles.creative.com/Web/softwareupdate/su/ocx/15101/CTSUEng.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {B3E32D88-8E7F-468F-B0E2-3A300FD4A82C} - hxxp://myitlab.pearsoned.com/Pegasus/Modules/SIMIntegration/Resources/ax/stub.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} - hxxp://ccfiles.creative.com/Web/softwareupdate/su/ocx/15111/CTPID.cab
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{176AA2CC-1C1A-41BD-8334-0DEA79F5EB0B} : DHCPNameServer = 192.168.1.1
Notify: Zboard - Winlognotif.dll
AppInit_DLLs= c:\progra~2\browse~1\261095~1.52\{c16c1~1\browse~1.dll c:\progra~1\browse~1\sprote~1.dll c:\progra~1\websea~1\sprote~1.dll
LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg
.
============= SERVICES / DRIVERS ===============
.
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2012-11-28 738504]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2012-11-28 361032]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2012-11-28 21256]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2012-11-28 58680]
R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2012-11-28 44808]
R2 BrowserProtect;BrowserProtect;c:\programdata\browserprotect\2.6.1095.52\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserProtect.exe [2013-2-8 2550224]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-6-22 21504]
R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2012-11-28 418376]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2012-11-28 701512]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;c:\windows\system32\drivers\CtClsFlt.sys [2010-2-2 135616]
R3 hcw18bda;Hauppauge WinTV 418 Driver;c:\windows\system32\drivers\hcw18bda.sys [2007-5-15 354432]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2012-11-28 22856]
R3 NdisrdMP;NdisrdMP;c:\windows\system32\drivers\Ndisrd.sys [2009-8-19 22016]
R3 V0415Vid;Creative Live! Cam Video IM Ultra Driver;c:\windows\system32\drivers\V0415Vid.sys [2010-2-2 282464]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 Creative ALchemy AL6 Licensing Service;Creative ALchemy AL6 Licensing Service;c:\program files\common files\creative labs shared\service\AL6Licensing.exe [2010-10-6 79360]
S3 Creative Audio Engine Licensing Service;Creative Audio Engine Licensing Service;c:\program files\common files\creative labs shared\service\CTAELicensing.exe [2010-10-6 79360]
S3 Ndisrd;WinpkFilter Service;c:\windows\system32\drivers\Ndisrd.sys [2009-8-19 22016]
S3 RLDesignVirtualAudioCableWdm;Live! Cam Virtual;c:\windows\system32\drivers\livecamv.sys [2009-8-20 31616]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
S3 WRfiltv;WRfiltv;c:\windows\system32\drivers\WRfiltv.sys [2010-10-6 17920]
.
=============== Created Last 30 ================
.
2013-05-02 19:04:05 -------- d-----w- c:\program files\Defraggler
2013-05-02 19:03:32 -------- d-----w- c:\program files\CCleaner
.
==================== Find3M ====================
.
2013-04-04 18:50:32 22856 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-03-13 18:02:15 693976 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-03-13 18:02:14 73432 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-03-13 18:01:48 15859416 ----a-w- c:\windows\system32\FlashPlayerInstaller.exe
2013-02-09 21:55:19 114176 ----a-w- c:\users\nick spangler\appdata\roaming\BabMaint.exe
2010-07-08 14:37:14 101544 ----a-w- c:\program files\common files\LinkInstaller.exe
.
============= FINISH: 16:01:22.59 ===============

Attached Files
File Type: zip attach.zip (13.4 KB)

Viewing all articles
Browse latest Browse all 2798

Trending Articles