Dell Studio Fingerprint ID + UKASH

http://www.techsupportforum.com/foru...ml#post4057460
With sincerest apologies to "ryder" who had initiated a resolution to the problem....I did not respond within the 48 hr bump-period and am reposting my request for assistance.




Dell Studio Fingerprint ID + UKASH
Hoping some wise soul has an answer I don't. I have a Dell Studio with fingerprint ID which is what I always used to log on. There is also a password option.

The laptop is a family laptop, children have changed password but forgotten. No problem as my fingerprint still works.....right up until the UKASH malware locks it up. I'm aware that there are ways of remedying this problem in Safe Mode....however the fingerprint ID feature does not appear to be available to log onto the computer in safe mode.

Does anyone have any idea if indeed I can somehow log in with fingerprint ID in safe mode so that I can address the malware issue? I'm so frustrated and perhaps may have to pay someone to help with the issue, but I thought I would try here first. Any ideas are sincerely appreciated.

Thanks, Kerpry