Good morning, I was not sure how to begin since my problem is with a laptop, and I am using desk top to access internet and look for help. I went to the spyware 1st step tab, and was going to follow directions but not sure what to do with results found on laptop. Do I use zip drive and transfer results from possible infected computer to my desk top?
As I am not sure what my problem is whether trojan, malware or me I will give a little history.
I use compaq presario V2000 laptop running win xp 32 bit service pack 3. I have Norton endpoint installed as well as malwarebytes. I can't access internet using wireless router as even when turned off manually, it says I am connected. I deleted browsing history, ran both norton and malwarebytes without finding anything. I can't turn off computer by going to start and turn off, I actually have to manually do shut down by holding off button. When I turn wireless router on, it says it has excellent signal from an unknown source, but when I right click to refresh wireless devices it says none found.
My gut says this computer is hijacked or worse, occassionally after doing restart it will find my internet, and I have latest downloads for both norton and malwarebytes. I am somewhat computer literate but only enough to get in trouble I fear. I am not sure where this thread belongs or where to begin. Thank you in advance for any guidance.
As I am not sure what my problem is whether trojan, malware or me I will give a little history.
I use compaq presario V2000 laptop running win xp 32 bit service pack 3. I have Norton endpoint installed as well as malwarebytes. I can't access internet using wireless router as even when turned off manually, it says I am connected. I deleted browsing history, ran both norton and malwarebytes without finding anything. I can't turn off computer by going to start and turn off, I actually have to manually do shut down by holding off button. When I turn wireless router on, it says it has excellent signal from an unknown source, but when I right click to refresh wireless devices it says none found.
My gut says this computer is hijacked or worse, occassionally after doing restart it will find my internet, and I have latest downloads for both norton and malwarebytes. I am somewhat computer literate but only enough to get in trouble I fear. I am not sure where this thread belongs or where to begin. Thank you in advance for any guidance.