[SOLVED] Snap.do: Failed to uninstall Snap.do using the Control Panel>Uninstall Progr

Hi!

I have been infected with snap.do. I didn't know what it was before but I recently found out that it is a hacker (?) problem? Sorry I am quite computer-illiterate and am not sure if this is a spyware or a malware or virus.

I've managed to disable it on my google chrome using the settings > extensions or search engines. I went to control panel > uninstall program and found snap.do by ReSoft.Ltd.

I tried to uninstall it but all I got was this error message that says "To uninstall this application, it is necessary to close your browers. Do you wish to continue?" Even after closing my browsers (and also using task manager to properly close those browsers), this same message, and after clicking yes, everything disappears and snap.do is still there in the Programs and Features.

I hope someone will help me soon! I really really appreciate your help and the am super duper extremely thankful and grateful that you guys are doing this voluntarily. Thank you so much in advance!

I have downloaded DDS and gmer and have generated the log files required if needed. Thank you!

Best regards,
Jo