Antivirus Program does not apply updates

The Windows Essential Security program stopped working on my computer. It stated that the virus definitions were out of date and that my computer may not be protected. At that time, I attempted to update the program several times but it continued to state that the last update was several days before. I checked for system updates on my computer and restarted but I still had the same problem.

I downloaded Avira and ran a full system scan and also a scan for rootkits. None were detected. Avira appeared to be working correctly--the status window indicated that real-time protection was on, and that internet protection was on, but it stated that my computer may still be at risk. Below this notice, it suggested that I update the virus definitions to correct the problem. I did this, but nothing changed. I uninstalled and reinstalled the program again, but it still states the same thing.

I am worried that there may be a virus which is preventing the anti-virus software from functioning properly, but I am not clear about how to get to the bottom of this problem.

I have followed the instructions in your forum outlining the requirements for getting help with potential viruses etc. I do not have access to a Windows Boot disc or Boot CD.

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 10.13.2
Run by Patrick at 9:39:06 on 2013-03-17
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2038.1023 [GMT -4:00]
.
AV: Avira Desktop *Enabled/Updated* {AD166499-45F9-482A-A743-FDD3350758C7}
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============== Running Processes ================
.
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\SCardSvr.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\SigmaTel\C-Major Audio\WDM\stsystra.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\Winsim\ConnectionManager\Simply.SystemTrayIcon.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\DellTPad\HidFind.exe
C:\program files\real\realplayer\update\realsched.exe
C:\Program Files\Common Files\Microsoft Shared\Scheduler\mssched.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Ask.com\Updater\Updater.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Avira\AntiVir Desktop\AVWEBGRD.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre7\bin\jqs.exe
C:\WINDOWS\system32\lxedcoms.exe
C:\Program Files\RealNetworks\RealDownloader\rndlresolversvc.exe
C:\Program Files\Winsim\ConnectionManager\SimplyConnectionManager.exe
C:\Program Files\SigmaTel\C-Major Audio\DellXPM_5515v131\WDM\StacSV.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\alg.exe
c:\program files\avira\antivir desktop\avcenter.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\msdtc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\Ask.com\CallingIDSDK\CIDGlobalLight.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.ca/
uSearch Bar = hxxp://www.google.com/ie
uSearch Page = hxxp://www.google.com
mDefault_Search_URL = hxxp://www.google.com/ie
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: UrlSearchHook Class: {00000000-6E41-4FD3-8538-502F5495E5FC} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealNetworks Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\ie\rndlbrowserrecordplugin.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\program files\microsoft office\office14\GROOVEEX.DLL
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.7.8313.1002\swg.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - c:\program files\microsoft office\office14\URLREDIR.DLL
BHO: Avira SearchFree Toolbar plus Web Protection: {D4027C7F-154A-4066-A1AD-4243D8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
BHO: ChromeFrame BHO: {ECB3C477-1A0A-44BD-BB57-78F9EFE34FA7} - c:\program files\google\chrome\application\24.0.1312.57\npchrome_frame.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Avira SearchFree Toolbar plus Web Protection: {D4027C7F-154A-4066-A1AD-4243D8127440} - c:\program files\ask.com\GenericAskToolbar.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
mRun: [SigmatelSysTrayApp] c:\program files\sigmatel\c-major audio\wdm\stsystra.exe
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [ConnectionManager] c:\program files\winsim\connectionmanager\Simply.SystemTrayIcon.exe
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [BCSSync] "c:\program files\microsoft office\office14\BCSSync.exe" /DelayServices
mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot
mRun: [scheduler] c:\program files\common files\microsoft shared\scheduler\mssched.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [ApnUpdater] "c:\program files\ask.com\updater\Updater.exe"
mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-System: HideFastUserSwitching = dword:1
mPolicies-System: AllowMultipleTSSessions = dword:0
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\micros~4\office14\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
LSP: c:\program files\avira\antivir desktop\avsda.dll
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1341333869937
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1341333892796
TCP: NameServer = 64.71.255.204 64.71.255.198
TCP: Interfaces\{409DB950-07BD-4118-8B59-E5C88BAA432B} : DHCPNameServer = 64.71.255.204 64.71.255.198
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Handler: gcf - {9875BFAF-B04D-445E-8A69-BE36838CDE3E} - c:\program files\google\chrome\application\24.0.1312.57\npchrome_frame.dll
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office14\GROOVEEX.DLL
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\24.0.1312.57\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\patrick\application data\mozilla\firefox\profiles\9w0t3sf1.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.ca/
FF - plugin: c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlchromebrowserrecordext.dll
FF - plugin: c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlhtml5videoshim.dll
FF - plugin: c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlpepperflashvideoshim.dll
FF - plugin: c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\npdlplugin.dll
FF - plugin: c:\documents and settings\patrick\application data\mozilla\firefox\profiles\9w0t3sf1.default\extensions\toolbar@ask.com\plugins\npAviraCallingID.dll
FF - plugin: c:\progra~1\micros~4\office14\NPAUTHZ.DLL
FF - plugin: c:\progra~1\micros~4\office14\NPSPWRAP.DLL
FF - plugin: c:\program files\adobe\reader 11.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\update\1.3.21.135\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.10411.0\npctrlui.dll
FF - plugin: c:\program files\real\realplayer\netscape6\nprpplugin.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_6_602_168.dll
FF - plugin: c:\windows\system32\npDeployJava1.dll
FF - plugin: c:\windows\system32\npptools.dll
FF - ExtSQL: 2013-03-16 09:41; toolbar@ask.com; c:\documents and settings\patrick\application data\mozilla\firefox\profiles\9w0t3sf1.default\extensions\toolbar@ask.com
.
============= SERVICES / DRIVERS ===============
.
R1 avkmgr;avkmgr;c:\windows\system32\drivers\avkmgr.sys [2013-3-16 36552]
R2 AntiVirSchedulerService;Avira Scheduler;c:\program files\avira\antivir desktop\sched.exe [2013-3-16 86752]
R2 AntiVirService;Avira Real-Time Protection;c:\program files\avira\antivir desktop\avguard.exe [2013-3-16 110816]
R2 AntiVirWebService;Avira Web Protection;c:\program files\avira\antivir desktop\avwebgrd.exe [2013-3-16 565472]
R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2013-3-16 83944]
R2 lxed_device;lxed_device;c:\windows\system32\lxedcoms.exe -service --> c:\windows\system32\lxedcoms.exe -service [?]
R2 RealNetworks Downloader Resolver Service;RealNetworks Downloader Resolver Service;c:\program files\realnetworks\realdownloader\rndlresolversvc.exe [2012-11-29 38608]
R2 Simply Accounting Database Connection Manager;Simply Accounting Database Connection Manager;c:\program files\winsim\connectionmanager\SimplyConnectionManager.exe [2011-8-2 21320]
S0 cerc6;cerc6; [x]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 Sage Simply Accounting Transaction Manager 2011 - CDN;Sage Simply Accounting Transaction Manager 2011 - CDN;c:\program files\winsim\transactionmanager2011 - cdn\Sage_SA.TransactionManager.exe [2010-9-9 46408]
S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2008-4-13 14336]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
.
==================== Find3M ====================
.
2013-02-13 00:42:47 71024 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-02-13 00:42:47 691568 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-02-02 17:43:09 94112 ----a-w- c:\windows\system32\WindowsAccessBridge.dll
2013-02-02 17:43:06 143872 ----a-w- c:\windows\system32\javacpl.cpl
2013-02-02 17:43:04 861088 ----a-w- c:\windows\system32\npDeployJava1.dll
2013-02-02 17:43:04 782240 ----a-w- c:\windows\system32\deployJava1.dll
2013-01-26 03:55:44 552448 ----a-w- c:\windows\system32\oleaut32.dll
2013-01-17 05:28:58 232336 ------w- c:\windows\system32\MpSigStub.exe
2013-01-07 01:19:45 2148864 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-01-07 00:37:01 2027520 ----a-w- c:\windows\system32\ntkrnlpa.exe
2013-01-04 01:20:00 1867264 ----a-w- c:\windows\system32\win32k.sys
2013-01-02 06:49:10 148992 ----a-w- c:\windows\system32\mpg2splt.ax
2013-01-02 06:49:10 1292288 ----a-w- c:\windows\system32\quartz.dll
2012-12-21 20:18:38 499712 ----a-w- c:\windows\system32\msvcp71.dll
2012-12-21 20:18:38 348160 ----a-w- c:\windows\system32\msvcr71.dll
.
============= FINISH: 9:39:25.42 ===============