Good Morning,
A friend called me the other night. He was unable to open any programs on his PC. Gets a message like:
The specified service does not exist as an installed service.
Click help for more information
error code 0x80070424".
I picked it up from him and tried to install Anti Malwarebytes. It would not finish the install. It would error. Previous to this, he thought he was downloading 7-zip, but when installing, it starting installing other browser Tool Bars and other programs. I remove the installed programs using Add/Remove program but I think something is still there and causing the problems today.
Here is the DDS.txt log:
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702
Run by Troy at 8:42:23 on 2013-02-01
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3326.2787 [GMT -6:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
============== Running Processes ================
.
C:\WINDOWS\system32\Ati2evxx.exe
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\14.0.1\ToolbarUpdater.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\AVG Secure Search\vprot.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Content Manager\CmTray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\WINDOWS\system32\svchost.exe -k HPService
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\svchost.exe -k imgsvc
.
============== Pseudo HJT Report ===============
.
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - <orphaned>
BHO: {0347C33E-8762-4905-BF09-768834316C61} - <orphaned>
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre6\bin\ssv.dll
BHO: AVG Security Toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - c:\program files\avg secure search\14.0.2.14\AVG Secure Search_toolbar.dll
BHO: Wajam: {A7A6995D-6EE1-4FD1-A258-49395D5BF99C} -
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: <No Name>: {E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} - LocalServer32 - <no file>
TB: AVG Security Toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - c:\program files\avg secure search\14.0.2.14\AVG Secure Search_toolbar.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [CmTray] "c:\program files\content manager\launchCM.exe"
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [vProt] "c:\program files\avg secure search\vprot.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRunOnce: [Malwarebytes Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office12\EXCEL.EXE/3000
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1345397383921
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
DPF: {C1F8FC10-E5DB-4112-9DBF-6C3FF728D4E3} - hxxp://support.dell.com/systemprofiler/DellSystemLite.CAB
DPF: {CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com/activex/ractrl.cab?lmi=724
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\common files\avg secure search\viprotocolinstaller\14.0.1\ViProtocol.dll
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2011-4-18 193552]
R1 avgtp;avgtp;c:\windows\system32\drivers\avgtpx86.sys [2012-10-8 31576]
R2 vToolbarUpdater14.0.1;vToolbarUpdater14.0.1;c:\program files\common files\avg secure search\vtoolbarupdater\14.0.1\ToolbarUpdater.exe [2013-1-15 945328]
R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2013-2-1 40776]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 WajamUpdater;WajamUpdater;"c:\program files\wajam\updater\wajamupdater.exe" --> c:\program files\wajam\updater\WajamUpdater.exe [?]
S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2008-4-14 14336]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2013-02-01 14:26:41 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2013-02-01 14:26:40 -------- d-----w- c:\documents and settings\home\application data\Malwarebytes
2013-02-01 14:26:25 21104 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-02-01 14:26:25 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-02-01 14:26:25 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2013-01-24 21:01:37 6991832 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{a1c9ae4f-c93d-4d5e-b8d7-c473b4b114c7}\mpengine.dll
2013-01-23 21:01:43 6991832 ------w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
2013-01-12 22:34:59 -------- d-----w- c:\documents and settings\home\application data\PriceGong
.
==================== Find3M ====================
.
2013-01-15 12:29:50 31576 ----a-w- c:\windows\system32\drivers\avgtpx86.sys
2012-12-16 12:23:59 290560 ----a-w- c:\windows\system32\atmfd.dll
2012-11-22 12:39:29 73656 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-11-22 12:39:29 697272 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-11-13 01:25:12 1866368 ----a-w- c:\windows\system32\win32k.sys
2012-11-06 02:01:39 1371648 ----a-w- c:\windows\system32\msxml6.dll
.
============= FINISH: 8:43:31.60 ===============
And I have attached the 2 additional files that are requested. I don't have the problem system attached to the internet right now so I'm transferring all file via a thumb drive to a clean system.
Thank you in advance for your quick response and help.
Doug
A friend called me the other night. He was unable to open any programs on his PC. Gets a message like:
The specified service does not exist as an installed service.
Click help for more information
error code 0x80070424".
I picked it up from him and tried to install Anti Malwarebytes. It would not finish the install. It would error. Previous to this, he thought he was downloading 7-zip, but when installing, it starting installing other browser Tool Bars and other programs. I remove the installed programs using Add/Remove program but I think something is still there and causing the problems today.
Here is the DDS.txt log:
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702
Run by Troy at 8:42:23 on 2013-02-01
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3326.2787 [GMT -6:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
============== Running Processes ================
.
C:\WINDOWS\system32\Ati2evxx.exe
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\14.0.1\ToolbarUpdater.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\AVG Secure Search\vprot.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Content Manager\CmTray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\WINDOWS\system32\svchost.exe -k HPService
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\svchost.exe -k imgsvc
.
============== Pseudo HJT Report ===============
.
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - <orphaned>
BHO: {0347C33E-8762-4905-BF09-768834316C61} - <orphaned>
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre6\bin\ssv.dll
BHO: AVG Security Toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - c:\program files\avg secure search\14.0.2.14\AVG Secure Search_toolbar.dll
BHO: Wajam: {A7A6995D-6EE1-4FD1-A258-49395D5BF99C} -
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: <No Name>: {E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} - LocalServer32 - <no file>
TB: AVG Security Toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - c:\program files\avg secure search\14.0.2.14\AVG Secure Search_toolbar.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [CmTray] "c:\program files\content manager\launchCM.exe"
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [vProt] "c:\program files\avg secure search\vprot.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRunOnce: [Malwarebytes Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office12\EXCEL.EXE/3000
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1345397383921
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
DPF: {C1F8FC10-E5DB-4112-9DBF-6C3FF728D4E3} - hxxp://support.dell.com/systemprofiler/DellSystemLite.CAB
DPF: {CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com/activex/ractrl.cab?lmi=724
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\common files\avg secure search\viprotocolinstaller\14.0.1\ViProtocol.dll
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2011-4-18 193552]
R1 avgtp;avgtp;c:\windows\system32\drivers\avgtpx86.sys [2012-10-8 31576]
R2 vToolbarUpdater14.0.1;vToolbarUpdater14.0.1;c:\program files\common files\avg secure search\vtoolbarupdater\14.0.1\ToolbarUpdater.exe [2013-1-15 945328]
R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2013-2-1 40776]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 WajamUpdater;WajamUpdater;"c:\program files\wajam\updater\wajamupdater.exe" --> c:\program files\wajam\updater\WajamUpdater.exe [?]
S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2008-4-14 14336]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2013-02-01 14:26:41 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2013-02-01 14:26:40 -------- d-----w- c:\documents and settings\home\application data\Malwarebytes
2013-02-01 14:26:25 21104 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-02-01 14:26:25 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-02-01 14:26:25 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2013-01-24 21:01:37 6991832 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{a1c9ae4f-c93d-4d5e-b8d7-c473b4b114c7}\mpengine.dll
2013-01-23 21:01:43 6991832 ------w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
2013-01-12 22:34:59 -------- d-----w- c:\documents and settings\home\application data\PriceGong
.
==================== Find3M ====================
.
2013-01-15 12:29:50 31576 ----a-w- c:\windows\system32\drivers\avgtpx86.sys
2012-12-16 12:23:59 290560 ----a-w- c:\windows\system32\atmfd.dll
2012-11-22 12:39:29 73656 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-11-22 12:39:29 697272 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-11-13 01:25:12 1866368 ----a-w- c:\windows\system32\win32k.sys
2012-11-06 02:01:39 1371648 ----a-w- c:\windows\system32\msxml6.dll
.
============= FINISH: 8:43:31.60 ===============
And I have attached the 2 additional files that are requested. I don't have the problem system attached to the internet right now so I'm transferring all file via a thumb drive to a clean system.
Thank you in advance for your quick response and help.
Doug