My elderly neighbours were scammed: They pressed the Microsoft Icon and R on their Windows 10 Dell Desktop computer.... upgraded from Windows 7.
I've seen these types of malware/ viruses before but the new catch is, not only does the malware disconnect the desktop - which is connect via Ethernet cable - iPhone, iPad, or any other computers can't access Wi-Fi. They have AT&T as their IP.
Their Desktop computer is at my access, I haven't connect their desktop to my computer yet.
Thank you for any assistance you can give me.
I've seen these types of malware/ viruses before but the new catch is, not only does the malware disconnect the desktop - which is connect via Ethernet cable - iPhone, iPad, or any other computers can't access Wi-Fi. They have AT&T as their IP.
Their Desktop computer is at my access, I haven't connect their desktop to my computer yet.
Thank you for any assistance you can give me.