Hi, guys! I might have a problem here. I've been trying to fix it since last night, but haven't had any luck. My issue is probably a little complex, because it could be a little "old", but I'll try to explain everything.
1. 1-2 months ago I had a problem with my Windows. It started to freeze to a horrible level. Just so you have an idea, I took like 8 hours just to turn it off. I decided to format it, and it wouldn't let me go back to the last image, so I ended up formatting it to the moment when I bought it. This problem with getting back to the last image might be important soon enough.
2. Last night I was on one of my neurotic moments and decided to "profoundly scan" my notebook with my avg. It found a rootkit (Or so it says) on my windows.old folder. It's a hidden file. I can't even open this specific folder where the rootkit is. Just in case you need it, the path to it is: C:\Windows.old\Program Files\WindowsApps\Microsoft.MicrosoftOfficeHub_17.8830.7600.0_x64__8wekyb3d8bbwe\VFS\ProgramFilesCommonX64\Microsoft Shared\OFFICE16\OFFREL.DLL
3. Here's the catch: Months ago, I seemed to have had a OS and/or HD problem. I couldn't even go back to my last image. And now, the way I see it, the problem seems to be either a true rootkit problem, or a OS/HD problem still. I actually don't know. My area is not security, and I still don't have a lot of experience with development (Which is my area) as well, so I'm kinda of at a loss here.
4. What I did try was to scan in everyway with avg (It's never able to do anything with the file), I tried to delete the windows.old folder with the cleanmgr thing (The folder doesn't even show up - It doesn't matter if I open the tool as an administrator or open normally and then ask for it to show old windows files), I tried to run the OTL tool (It doesn't do anything. I think I tried twice), I tried to take control of the folder with cmd and then delete it (I manage to get partial control of it, or so the cmd says, but then I can't delete it, because it says the folders inside it are not empty - Which is odd, because the folder size is 0 when I check it). In short: Nothing is working.
5. Guys, I feel like I should tell you this. I tried to use the DDS as the rules tell me to, but it has a compatibility issue. Basically the link on the rules thread isn't that of a DDS for my version. So I'd be thankful if you guys could direct me to a DDS download link, so I can search for my version there. I searched a lot here in the forums, but couldn't find it. As soon as I can get it running on my notebook, I'll post the texts generated by it.
I thank you already!
1. 1-2 months ago I had a problem with my Windows. It started to freeze to a horrible level. Just so you have an idea, I took like 8 hours just to turn it off. I decided to format it, and it wouldn't let me go back to the last image, so I ended up formatting it to the moment when I bought it. This problem with getting back to the last image might be important soon enough.
2. Last night I was on one of my neurotic moments and decided to "profoundly scan" my notebook with my avg. It found a rootkit (Or so it says) on my windows.old folder. It's a hidden file. I can't even open this specific folder where the rootkit is. Just in case you need it, the path to it is: C:\Windows.old\Program Files\WindowsApps\Microsoft.MicrosoftOfficeHub_17.8830.7600.0_x64__8wekyb3d8bbwe\VFS\ProgramFilesCommonX64\Microsoft Shared\OFFICE16\OFFREL.DLL
3. Here's the catch: Months ago, I seemed to have had a OS and/or HD problem. I couldn't even go back to my last image. And now, the way I see it, the problem seems to be either a true rootkit problem, or a OS/HD problem still. I actually don't know. My area is not security, and I still don't have a lot of experience with development (Which is my area) as well, so I'm kinda of at a loss here.
4. What I did try was to scan in everyway with avg (It's never able to do anything with the file), I tried to delete the windows.old folder with the cleanmgr thing (The folder doesn't even show up - It doesn't matter if I open the tool as an administrator or open normally and then ask for it to show old windows files), I tried to run the OTL tool (It doesn't do anything. I think I tried twice), I tried to take control of the folder with cmd and then delete it (I manage to get partial control of it, or so the cmd says, but then I can't delete it, because it says the folders inside it are not empty - Which is odd, because the folder size is 0 when I check it). In short: Nothing is working.
5. Guys, I feel like I should tell you this. I tried to use the DDS as the rules tell me to, but it has a compatibility issue. Basically the link on the rules thread isn't that of a DDS for my version. So I'd be thankful if you guys could direct me to a DDS download link, so I can search for my version there. I searched a lot here in the forums, but couldn't find it. As soon as I can get it running on my notebook, I'll post the texts generated by it.
I thank you already!