My parents woke up to a pop-up on the computer this morning telling them of suspected suspicious activity that they were not able to close out. The pop-ups claimed to be from Microsoft (first time) and recommended they call a phone number. My parents called the number and allowed the person to access the computer remotely before they contacted me. They pointed out Web Bar and my parents did noticed it but did not install it. Web Bar was also new this morning. I was able to close out the pop ups and run Malwarebytes and AVG virus scan which found 1 virus that I can't remember the name of that I was able to clean. I also uninstalled Web Bar and when I opened Firefox I got similar pop-ups but this time claiming to be from Cox (ISP) with a different phone number. I did not call the number and just closed out the screens. Then I rebooted in safe mode and ran AVG again and it did not find anything. The only thing new that was downloaded yesterday was the Chrome Browser that my sister needed to do some school work for some reason.
Will put logs in reply below....
Will put logs in reply below....