Story time:
Grandmother received a phonecall from someone pretending to be BT (isp) and informing her she had been hacked and he would help her solve it before an engineer replied.
As far as I'm aware he guided through the process of installing some malware, and by the sounds of it he was in CMD prompt the only command she could remember was Dir /s although I can't confirm this. She also compromised her bank details, thankfully she realised her error and informed the bank straight away.
She turned off the computer and rang me, she has removed the battery and I have booted up the device in a location where it cannot access the internet. I have attached the DDS logs and welcome any insight.
Grandmother received a phonecall from someone pretending to be BT (isp) and informing her she had been hacked and he would help her solve it before an engineer replied.
As far as I'm aware he guided through the process of installing some malware, and by the sounds of it he was in CMD prompt the only command she could remember was Dir /s although I can't confirm this. She also compromised her bank details, thankfully she realised her error and informed the bank straight away.
She turned off the computer and rang me, she has removed the battery and I have booted up the device in a location where it cannot access the internet. I have attached the DDS logs and welcome any insight.