Here is a post (mine) from the Microsoft 7 forum:
A hangup problem has developed on my Gateway Media Center (Win 7) machine. It has odd characteristics.The computer boots fine, and will run any program I choose, for as long as I choose. But if I let the machine sit for 10 minutes. It locks up. The mouse continues to work but no programs will boot, including shutdown.
If I boot into Safe mode, the computer works fine, for as long as I want to use it. IOW, it does NOT hang. Makes me think it might be a driver problem, altho, contrary to popular belief, Safe mode does load a lot of drivers.
I ran ESET on it several times. First time it found 96 infected files, which it deleted. Second time, it found nothing.
My gut feeling is, it's not a virus, but rather, a driver gone bad. I'm not smart enough to figure it out for sure, which is why I'm here. Appreciate your help.
Wes
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Old Yesterday, 12:23 PM #2
joeten
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Re: EMET, and hangups
Hi have you tried a clean boot to troubleshoot https://support.microsoft.com/en-gb/...?wa=wsignin1.0 Please read it fully first.
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Old Yesterday, 07:27 PM #3
Masterchiefxx17
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Re: EMET, and hangups
Quote:
Originally Posted by WesNathan View Post
Two questions:
Quote:
2. A hangup problem has developed on my Gateway Media Center (Win 7) machine. It has odd characteristics.The computer boots fine, and will run any program I choose, for as long as I choose. But if I let the machine sit for 10 minutes. It locks up. The mouse continues to work but no programs will boot, including shutdown.
If I boot into Safe mode, the computer works fine, for as long as I want to use it. IOW, it does NOT hang. Makes me think it might be a driver problem, altho, contrary to popular belief, Safe mode does load a lot of drivers.
I ran ESET on it several times. First time it found 96 infected files, which it deleted. Second time, it found nothing.
My gut feeling is, it's not a virus, but rather, a driver gone bad. I'm not smart enough to figure it out for sure, which is why I'm here. Appreciate your help.
Wes
It could be that your PC still has infected files. I recommend speaking with our malware team.
There is another symptom that worries me. When I try to access one of my bank's online banking site, it get this message:
This Connection is Untrusted
You have asked Firefox to connect securely to onlinebanking.suntrust.com, but we can't confirm that your connection is secure.
Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.
What Should I Do?
If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.
This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox only connect to it securely. As a result, it is not possible to add an exception for this certificate.
onlinebanking.suntrust.com uses an invalid security certificate.
The certificate is not trusted because the issuer certificate is unknown.
The server might not be sending the appropriate intermediate certificates.
An additional root certificate may need to be imported.
(Error code: sec_error_unknown_issuer)
I've been using this site and the same logon info for many years, with never a problem. I can log into my other bank site without a problem.
I've been online today for several hours. The computer is running normally, with the exception of the bank login problem. I know, from recent experience, if I walk away for 10 minutes, the machine will lock up, requiring a reboot.
????
__________________
A hangup problem has developed on my Gateway Media Center (Win 7) machine. It has odd characteristics.The computer boots fine, and will run any program I choose, for as long as I choose. But if I let the machine sit for 10 minutes. It locks up. The mouse continues to work but no programs will boot, including shutdown.
If I boot into Safe mode, the computer works fine, for as long as I want to use it. IOW, it does NOT hang. Makes me think it might be a driver problem, altho, contrary to popular belief, Safe mode does load a lot of drivers.
I ran ESET on it several times. First time it found 96 infected files, which it deleted. Second time, it found nothing.
My gut feeling is, it's not a virus, but rather, a driver gone bad. I'm not smart enough to figure it out for sure, which is why I'm here. Appreciate your help.
Wes
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Old Yesterday, 12:23 PM #2
joeten
Microsoft-Team Manager
Hardware - Team Manager
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Join Date: Dec 2008
Location: Glasgow Scotland
Posts: 61,706
OS: win 7 pro/ultimate/xp vm
Re: EMET, and hangups
Hi have you tried a clean boot to troubleshoot https://support.microsoft.com/en-gb/...?wa=wsignin1.0 Please read it fully first.
__________________
Eliminate all other factors, and the one which remains must be the truth.
joeten is offline Report Post Reply With Quote Multi-Quote This Message Quick reply to this message
Old Yesterday, 07:27 PM #3
Masterchiefxx17
Microsoft MVP
Team Manager
- Articles Team
Moderator
- Hardware Team
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Microsoft Most Valuable Professional
Join Date: Feb 2010
Location: Wisconsin, USA
Posts: 33,459
OS: Windows 7 64bit Professional (SP1), Windows 8.1 64bit
My System
Re: EMET, and hangups
Quote:
Originally Posted by WesNathan View Post
Two questions:
Quote:
2. A hangup problem has developed on my Gateway Media Center (Win 7) machine. It has odd characteristics.The computer boots fine, and will run any program I choose, for as long as I choose. But if I let the machine sit for 10 minutes. It locks up. The mouse continues to work but no programs will boot, including shutdown.
If I boot into Safe mode, the computer works fine, for as long as I want to use it. IOW, it does NOT hang. Makes me think it might be a driver problem, altho, contrary to popular belief, Safe mode does load a lot of drivers.
I ran ESET on it several times. First time it found 96 infected files, which it deleted. Second time, it found nothing.
My gut feeling is, it's not a virus, but rather, a driver gone bad. I'm not smart enough to figure it out for sure, which is why I'm here. Appreciate your help.
Wes
It could be that your PC still has infected files. I recommend speaking with our malware team.
There is another symptom that worries me. When I try to access one of my bank's online banking site, it get this message:
This Connection is Untrusted
You have asked Firefox to connect securely to onlinebanking.suntrust.com, but we can't confirm that your connection is secure.
Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.
What Should I Do?
If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.
This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox only connect to it securely. As a result, it is not possible to add an exception for this certificate.
onlinebanking.suntrust.com uses an invalid security certificate.
The certificate is not trusted because the issuer certificate is unknown.
The server might not be sending the appropriate intermediate certificates.
An additional root certificate may need to be imported.
(Error code: sec_error_unknown_issuer)
I've been using this site and the same logon info for many years, with never a problem. I can log into my other bank site without a problem.
I've been online today for several hours. The computer is running normally, with the exception of the bank login problem. I know, from recent experience, if I walk away for 10 minutes, the machine will lock up, requiring a reboot.
????
__________________