Client's PC
Acer Aspire E1 series Notebook Win 8.1/64
Popup onscreen along with a very annoying audio message warning of virus/spyware contamination and telling user to contact a 1-800 number for removal assistance. Several (30+) duplicate tabs (of homepage) open and cannot be closed.
Popup has links to to a 'computersecuritysupport.com' page.
After killing the process (using Task Manager) the PC may be used as normal with no popups. Does not reappear on restart. Happened several days ago. We killed it, scanned with ADW and MWB. PC seemed fine so put it back in service. Symptoms reappeared today.
Ran ADW (log attached). MalwareBytes finds only a few PUP.Optionals (found in Temporary Internet files)
Other than a few tracking cookies, Windows Defender and HitmanPro show clear.
Cannot get dds.scr to run in Win 8.1; errors out with: "DDS is not meant to run in Compatibility Mode"
Putting the PC back in service though I suspect the popup will come back
Acer Aspire E1 series Notebook Win 8.1/64
Popup onscreen along with a very annoying audio message warning of virus/spyware contamination and telling user to contact a 1-800 number for removal assistance. Several (30+) duplicate tabs (of homepage) open and cannot be closed.
Popup has links to to a 'computersecuritysupport.com' page.
After killing the process (using Task Manager) the PC may be used as normal with no popups. Does not reappear on restart. Happened several days ago. We killed it, scanned with ADW and MWB. PC seemed fine so put it back in service. Symptoms reappeared today.
Ran ADW (log attached). MalwareBytes finds only a few PUP.Optionals (found in Temporary Internet files)
Other than a few tracking cookies, Windows Defender and HitmanPro show clear.
Cannot get dds.scr to run in Win 8.1; errors out with: "DDS is not meant to run in Compatibility Mode"
Putting the PC back in service though I suspect the popup will come back