I had tried to download a driver for my printer. After doing so, I received an error message and a warning box that came down and said call 1-844-546-2998. Norton remotely went through my computer and removed any virus that may have been there. They said that the blue screen has to be a Microsoft problem and call them about the driver issue. I have no clue where to go from here. If I hit Ctrl+Alt+delete, I can get to my homepage but, after about 30 seconds, it goes directly back to the blue screen.
The blue screen says:
"A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time you've seen this stop error screen, restart your computer. If a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.
Check with your hardware vendor for any bios updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.
For technical support to this problem, call Windows helpline: +1-888-991-9974.
Technical Information:
*** STOP: 0x0000001E (0xFFFFFFFFC00000094,0xFFFFFF8000C074D1E,0x000000000,0xFFFFFFFFFFD)"
The blue screen says:
"A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time you've seen this stop error screen, restart your computer. If a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.
Check with your hardware vendor for any bios updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.
For technical support to this problem, call Windows helpline: +1-888-991-9974.
Technical Information:
*** STOP: 0x0000001E (0xFFFFFFFFC00000094,0xFFFFFF8000C074D1E,0x000000000,0xFFFFFFFFFFD)"