I have a Samsung Laptop running Windows 8.1.
We were just on vacation and I had taken my laptop and used it at various hotels. At one of the hotels I wanted to create a Wi-Fi hotspot so did a search and found several sites that recommended using Virtual Router Plus, so I downloaded and installed it. I only used it for a short period of time but since then I had a small video window on the right side of the page that is overtop of everything else so when you scroll the page the window stays there and obscures some of the text on the page so you have to try to read it above or below the window. There is also no apparent way to close the window.
Shortly after that I started to get two video windows side by side on the bottom of the page but at least these had an X above the window so I could close them, but the one on the side does not so there is no way to close it. They all each have audio so there is different audio coming from all three windows.
I also received the odd error message referring to my proxy server so went into tools - internet options - connections and LAN settings and found that proxy server was checked but was greyed out so it could not be unchecked. I went to the action center and found that Windows Defender was turned off and I was not able to turn it on.
I came here and downloaded DDS.scr however when trying to run it get a message it cannot be run in compatibility mode.
I decided to try a system restore to a date before all of this started. It completely successfully but still have all of the same issues except now the video window pops up in the middle of the page and I also received a pop-up about calling a toll free number to talk to a Microsoft Certified Technician.
I am familiar with their scam but thought I would phone just to see what they had to say. They told me to press the Windows Key + R and type inf infections. I didn't actually type it as I don't know if that was part of the virus or malware that could create more issues. I told him that nothing came up after typing that which really confused him. He then wanted to "share" my screen so I just laughed and told him that wasn't happening and hung up.
I have attached the message I get when trying to run DDS, the IE page with the video window in the centre of it and the message about contacting the Microsoft Certified Technician.
I should also mention I had run Malwarebytes Antimalware right at the first sign of issues and it did find some problems which I let it fix but the problems are still here.
I would have tried running DDS in safe mode except can't find a way to get into safe mode anymore as the usual F8 at boot doesn't work.
I would appreciate assistance in cleaning things up.
Thank you
We were just on vacation and I had taken my laptop and used it at various hotels. At one of the hotels I wanted to create a Wi-Fi hotspot so did a search and found several sites that recommended using Virtual Router Plus, so I downloaded and installed it. I only used it for a short period of time but since then I had a small video window on the right side of the page that is overtop of everything else so when you scroll the page the window stays there and obscures some of the text on the page so you have to try to read it above or below the window. There is also no apparent way to close the window.
Shortly after that I started to get two video windows side by side on the bottom of the page but at least these had an X above the window so I could close them, but the one on the side does not so there is no way to close it. They all each have audio so there is different audio coming from all three windows.
I also received the odd error message referring to my proxy server so went into tools - internet options - connections and LAN settings and found that proxy server was checked but was greyed out so it could not be unchecked. I went to the action center and found that Windows Defender was turned off and I was not able to turn it on.
I came here and downloaded DDS.scr however when trying to run it get a message it cannot be run in compatibility mode.
I decided to try a system restore to a date before all of this started. It completely successfully but still have all of the same issues except now the video window pops up in the middle of the page and I also received a pop-up about calling a toll free number to talk to a Microsoft Certified Technician.
I am familiar with their scam but thought I would phone just to see what they had to say. They told me to press the Windows Key + R and type inf infections. I didn't actually type it as I don't know if that was part of the virus or malware that could create more issues. I told him that nothing came up after typing that which really confused him. He then wanted to "share" my screen so I just laughed and told him that wasn't happening and hung up.
I have attached the message I get when trying to run DDS, the IE page with the video window in the centre of it and the message about contacting the Microsoft Certified Technician.
I should also mention I had run Malwarebytes Antimalware right at the first sign of issues and it did find some problems which I let it fix but the problems are still here.
I would have tried running DDS in safe mode except can't find a way to get into safe mode anymore as the usual F8 at boot doesn't work.
I would appreciate assistance in cleaning things up.
Thank you