Hi, my computer is infected with adware/malware and/or viruses. If you review my account, you will see a thread that I opened a couple weeks ago with an identical situation.
Earlier this week, we had completed cleaning the computer and all was running well. Suddenly, a couple of days ago, I started experiencing the same problems. I have not downloaded any new programs from the internet since the last cleaning, but I am getting the exact same pop-ups as before.
I tried running DDS and GMER as requested to start a new thread, but I cannot get either program to run the scans properly.
Please review the previous thread for any more information needed and advise the next steps to start the cleaning process for this same problem.
I appreciate your help very much. Thank you.
Earlier this week, we had completed cleaning the computer and all was running well. Suddenly, a couple of days ago, I started experiencing the same problems. I have not downloaded any new programs from the internet since the last cleaning, but I am getting the exact same pop-ups as before.
I tried running DDS and GMER as requested to start a new thread, but I cannot get either program to run the scans properly.
Please review the previous thread for any more information needed and advise the next steps to start the cleaning process for this same problem.
I appreciate your help very much. Thank you.