My sister-in-law's laptop is infected with a virus and I am removing it for her with your help (thank you in advance!). Anyway, it's a Acer Aspire 4730Z and I don't have a boot cd as this laptop was not provided with it and like a lot of laptops it has a special partition.
Anyway, this laptop is locked down! I am unable to use networking (i.e., connect to the internet, etc) or a USB flash drive. The only way I could run the first 2 tests (dds and gmer) was to burn them to a dvd and then copy them to the machine which is running in safe mode.
So, I've run the tests but I am unable to provide the log files as requested. Do you have any suggestions on how to proceed in this situation?
Thank you,
Chris
P.S. OS is Windows Vista
Anyway, this laptop is locked down! I am unable to use networking (i.e., connect to the internet, etc) or a USB flash drive. The only way I could run the first 2 tests (dds and gmer) was to burn them to a dvd and then copy them to the machine which is running in safe mode.
So, I've run the tests but I am unable to provide the log files as requested. Do you have any suggestions on how to proceed in this situation?
Thank you,
Chris
P.S. OS is Windows Vista