Hello,
I have a completely non-functional desktop computer.
When I opened Firefox today it had a message that I needed the latest version of Java. In the process of downloading Java a lot of of other programs were downloaded too. It initially looked legit, so I don't know were and how I went wrong.
I run Malwarebytes and it reported I had multiple viruses and malware. I quarantined them all, and I was told to reboot. At this point it all went haywire. When the computer restarted there was an unending succession of pop-up windows telling me that a .dll program did not belong to Windows, and it seemed like it was the same program listed repeatedly in reference to many other programs/software I have(for example Skype). I could't get rid of the pop-up windows. I also couldn't open Malwarebytes because when I OKed its access to my computer I got back a pop up from Malawarebytes that read: "error 3.. the file is read only file". I could reboot or turn off the desktop either, so I disconnected it from power.
Now I don't know how to give you all the specifics of the desktop because I thought that it was risky to turn it on again, and I am writing to you from my laptop. Could you get that info from my last post (about a previous problem)? I have Windows 7 and a Dell Studio XPS. I'll wait for your instruction on what my next move should be. Could it be that I got all this malware from infected or malicious version of Firefox? I also got an e-mail form XFinity that told me that one or more of my computers is infected with a bot. I had some unwanted program downloaded with Firefox also on the laptop, so now I uninstalled Firefox and I'm using Chrome.
I'm pretty lost...thank you for any help you can give me!
I have a completely non-functional desktop computer.
When I opened Firefox today it had a message that I needed the latest version of Java. In the process of downloading Java a lot of of other programs were downloaded too. It initially looked legit, so I don't know were and how I went wrong.
I run Malwarebytes and it reported I had multiple viruses and malware. I quarantined them all, and I was told to reboot. At this point it all went haywire. When the computer restarted there was an unending succession of pop-up windows telling me that a .dll program did not belong to Windows, and it seemed like it was the same program listed repeatedly in reference to many other programs/software I have(for example Skype). I could't get rid of the pop-up windows. I also couldn't open Malwarebytes because when I OKed its access to my computer I got back a pop up from Malawarebytes that read: "error 3.. the file is read only file". I could reboot or turn off the desktop either, so I disconnected it from power.
Now I don't know how to give you all the specifics of the desktop because I thought that it was risky to turn it on again, and I am writing to you from my laptop. Could you get that info from my last post (about a previous problem)? I have Windows 7 and a Dell Studio XPS. I'll wait for your instruction on what my next move should be. Could it be that I got all this malware from infected or malicious version of Firefox? I also got an e-mail form XFinity that told me that one or more of my computers is infected with a bot. I had some unwanted program downloaded with Firefox also on the laptop, so now I uninstalled Firefox and I'm using Chrome.
I'm pretty lost...thank you for any help you can give me!