hi everyone,
right for my problem i have to dome explaining so please bare with me, my friend has a windows xp Toshiba laptop and he managed to aquire the dreaded ukash virus, i took the laptop to try clear it for him. So first i started in safe mode with cmd prompt, and tried a system restore, that all seemed to be going fine but instead of restarting the laptop it simply put me back to the cmd prompt, i know it wasnt taking a long time to restart because it allowed me to make other commands without letting me know windows was shutting down. i then tried regedit, and went to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon to look for SHELL..(?????.exe) but discovered it was already titled explorer.exe. which from reading it is already supposed to so i left it. i then restarted and discovered i couldnt get into safe mode anymore which, from reading again has become common place with this malware. so my last effort was to use mssstool via a usb as his disk drive it unavailable. i got both 32 and 64 mssstools and configured them to a usb using my own laptop, now here is the problem, f2 on start up got to the bios, the only way i could boot from usb was by expanding the boot from hardrive option and when the usb was plugged in the option of usb appeared there so selecting that as primary boot i start the laptop...all seems fine no error message or network message, and then i get what i can only describe it is a medium sized light blue windows logo appear..at least i think it is, the 4 squares, but as i say all light blue. the rest of the screen is black and there is no text just the light blue image in the centre of the screem and thats all i seem to get, so thats where im at i have had a search for this problem and cant seem to find anyone with a similar problem so any help would be greatly appreciated!!
thanks for reading hope to hear from someone soon :)
right for my problem i have to dome explaining so please bare with me, my friend has a windows xp Toshiba laptop and he managed to aquire the dreaded ukash virus, i took the laptop to try clear it for him. So first i started in safe mode with cmd prompt, and tried a system restore, that all seemed to be going fine but instead of restarting the laptop it simply put me back to the cmd prompt, i know it wasnt taking a long time to restart because it allowed me to make other commands without letting me know windows was shutting down. i then tried regedit, and went to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon to look for SHELL..(?????.exe) but discovered it was already titled explorer.exe. which from reading it is already supposed to so i left it. i then restarted and discovered i couldnt get into safe mode anymore which, from reading again has become common place with this malware. so my last effort was to use mssstool via a usb as his disk drive it unavailable. i got both 32 and 64 mssstools and configured them to a usb using my own laptop, now here is the problem, f2 on start up got to the bios, the only way i could boot from usb was by expanding the boot from hardrive option and when the usb was plugged in the option of usb appeared there so selecting that as primary boot i start the laptop...all seems fine no error message or network message, and then i get what i can only describe it is a medium sized light blue windows logo appear..at least i think it is, the 4 squares, but as i say all light blue. the rest of the screen is black and there is no text just the light blue image in the centre of the screem and thats all i seem to get, so thats where im at i have had a search for this problem and cant seem to find anyone with a similar problem so any help would be greatly appreciated!!
thanks for reading hope to hear from someone soon :)